The President of the teachers union…

Hola my friends,

Today will be another customer conversation. I just sold a bracelet for 8500 Euros to the former president of the Teachers union in Sweden.. We were 4 people in the room besides the clients and when the deal was over he turned around and told me, “You are really, really good as a sales person. I have had some hard negotiations in my life, with very important people, concerning large sums of money, but I really like the way you talked and convinced me”.

To explain the situation, most of our customers does not come by themselves to our store. They are reluctant customers and most of them has already decided to not purchase anything when they enter the shop. So we are really working with turning a no into a maybe and then from maybe to a yes by finding the perfect piece of jewelry to each customer and then make them an offer they cannot resist. This is something that is really hard to do, especially with Scandinavian people, they have a totally different mentality.

I cannot discuss the prices but I do everything else but discuss the price, I find out what they like, how much they would like to spend, IF they would like to spend money etc. It is a really hard job since people don’t trust you at all. But somehow my conversation skills, my own life experiences, charm and a tiny bit of manipulation seems to do the trick so that they trust me and then when my boss lowers the price a bit, they buy.

But the satisfaction I get when the female client is happy and her husband feels that he has done a good deal and then turns around to give me credit feels like receiving an A+ on a hard test! Since I knew that he had some experience, I of course asked him afterwards, if there was anything he could recommend me to do, to improve my lectures and he said, “Don’t change a thing! It is perfect and I know these kind of things because I have been working with this for years” he said.

Soon I am ready to graduate from the Real School of Sales and Public Speaking!
How does it get any better than this? 😀

I know I brag a lot but hey, I am my biggest fan and I need to support my team right?!

Shining bright like a diamond!
Tinha

Loving the people who criticizes you.

Hello all of you beautiful people and the rest of you too! 😀

I learn something new everyday and yesterday I learned 3 things.

  1. Being lazy will come back and bite you in your ass.
  2. Don’t just take someones word for things, always look things up!
  3. Love the people who calls you out on your bullshit and criticizes you.. This is a really tough one but very important.

I have to admit that sometimes I am way to lazy for my own good. You see, I have been in the gold business for a few years now and I wasn’t really interested in the gold when I started, gold is gold, it is a metal, and I don’t need to be an expert to sell it. I mean it is not like selling a computer where I have to know every component and be able to explain what it does.

So I didn’t read up on it, sure I read a little bit but basically I just listened to the guy, one of my sales managers who gave me the basic introduction when I started, he is also the one who gives the information to the UK people that visits our store. I mean he has been doing this for years and he knows what he is talking about, right?

Man, was I wrong..
It turns out that he does not know what he is talking about and he doesn’t have his facts straight and that means that I don’t have my facts straight. How did I learn about this? Let me tell ya, yesterday in the middle of my presentation to one of our groups a man called me out on it, in the middle of the lecture, in front of everyone. Guess three times how embarrassing that was on a scale from 1-10.. I would say around 297!!!! And whose fault was it?? MINE!! No matter how much I want to blame the guy who taught me, I can’t! I didn’t cross check the information I got from him because I was lazy and quite frankly I didn’t give a damn. The result, it made me look unprofessional and that is the one thing I can’t stand. So I am truly grateful for this man, who pointed out my mistakes. He taught me to always check my facts and not just take someones word for it. Thank you Sir and thank you Universe who sent him to give me this lesson.

You see the people who comes into our lives and points out our mistakes are mentors.
Because of this man I will now better myself, my lectures and never make the same mistake again. For this I am grateful.

How does it get any better than this?

Namaste,
Tinha

Another customer inspiration..

I had two lovely clients today, they were a lovely couple and their story was amazing. Their marriage was exceptional and what struck me the most was that they seemed still in love, after so many years.

He was a former General who had been stationed around the world, he had some amazing stories to share, especially one about how he bumped into former president Bush in the locker room. 🙂 His wife devoted her whole life to support her husband and they had seen some extraordinary things. But now when they are retired she has started a small company and now she is the boss and he is working for her. They also make sure to take lot of time off to travel the world but they were also very involved with the Lions organisation.

So what was so special about this couple?

They had fun together, so much fun and they were laughing a lot!
They invested themselves in their partners career and interests.
They got involved in the community/charity together.
They communicated a lot.
They showed each other respect and tolerance.
They had decided that they wanted to be together and work for it.

It was beautiful to see and it was truly inspiring! Now I know what I want and most importantly I saw that these kind of relationships do exists outside of my imagination. 🙂

What are your best relationship advice?
Leave a comment below!

Go out and shine!
Tinha

An interesting conversation…

Hello my co-creators!

I hope that you are all feeling like a man who just took a Ferrari for a test ride for the first time of his life! 🙂  I imagine that it will be a real adrenaline kick and so much fun! 🙂

This will be another work related post. Sometimes I come across really interesting people and they all teach me something. Today was one of those days.

One of my roles at work is that I am giving public speeches at my job, telling customers about gold and precious stones like diamonds. It is not easy to keep their attention and most of them are not willing to buy anything and just want to run out of the gold center as soon as possible.
So I have made it a personal challenge to get their attention and to make them laugh but also to involve the men.

One of the men came up to me afterwards and complimented me on my speech and how I explain things. We started talking and he told me that he has always been his own boss and never been employed and I told him that it was my goal as well and he said, well girl you have every skill you need to manage that. You have leadership skills, social skills, good sales techniques, you are strict and you can control people plus you are smart. You will succeed as soon as you find your area of expertise.

For me, not having a formal education I have always felt a bit ashamed over that but I am starting to see that I am a pretty awesome person and that I have many qualities and skills that no school would be able to teach me. Even if I think highly of myself it does feel good to be acknowledged by a stranger who can see this in me after half and hour. It made me feel proud over me. 🙂 It made it feel extra good that they decided to buy a beautiful diamond necklace.  How does it get any better than this?

Be awesome!
Tinha