The President of the teachers union…

Hola my friends,

Today will be another customer conversation. I just sold a bracelet for 8500 Euros to the former president of the Teachers union in Sweden.. We were 4 people in the room besides the clients and when the deal was over he turned around and told me, “You are really, really good as a sales person. I have had some hard negotiations in my life, with very important people, concerning large sums of money, but I really like the way you talked and convinced me”.

To explain the situation, most of our customers does not come by themselves to our store. They are reluctant customers and most of them has already decided to not purchase anything when they enter the shop. So we are really working with turning a no into a maybe and then from maybe to a yes by finding the perfect piece of jewelry to each customer and then make them an offer they cannot resist. This is something that is really hard to do, especially with Scandinavian people, they have a totally different mentality.

I cannot discuss the prices but I do everything else but discuss the price, I find out what they like, how much they would like to spend, IF they would like to spend money etc. It is a really hard job since people don’t trust you at all. But somehow my conversation skills, my own life experiences, charm and a tiny bit of manipulation seems to do the trick so that they trust me and then when my boss lowers the price a bit, they buy.

But the satisfaction I get when the female client is happy and her husband feels that he has done a good deal and then turns around to give me credit feels like receiving an A+ on a hard test! Since I knew that he had some experience, I of course asked him afterwards, if there was anything he could recommend me to do, to improve my lectures and he said, “Don’t change a thing! It is perfect and I know these kind of things because I have been working with this for years” he said.

Soon I am ready to graduate from the Real School of Sales and Public Speaking!
How does it get any better than this? 😀

I know I brag a lot but hey, I am my biggest fan and I need to support my team right?!

Shining bright like a diamond!
Tinha

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Loving the people who criticizes you.

Hello all of you beautiful people and the rest of you too! 😀

I learn something new everyday and yesterday I learned 3 things.

  1. Being lazy will come back and bite you in your ass.
  2. Don’t just take someones word for things, always look things up!
  3. Love the people who calls you out on your bullshit and criticizes you.. This is a really tough one but very important.

I have to admit that sometimes I am way to lazy for my own good. You see, I have been in the gold business for a few years now and I wasn’t really interested in the gold when I started, gold is gold, it is a metal, and I don’t need to be an expert to sell it. I mean it is not like selling a computer where I have to know every component and be able to explain what it does.

So I didn’t read up on it, sure I read a little bit but basically I just listened to the guy, one of my sales managers who gave me the basic introduction when I started, he is also the one who gives the information to the UK people that visits our store. I mean he has been doing this for years and he knows what he is talking about, right?

Man, was I wrong..
It turns out that he does not know what he is talking about and he doesn’t have his facts straight and that means that I don’t have my facts straight. How did I learn about this? Let me tell ya, yesterday in the middle of my presentation to one of our groups a man called me out on it, in the middle of the lecture, in front of everyone. Guess three times how embarrassing that was on a scale from 1-10.. I would say around 297!!!! And whose fault was it?? MINE!! No matter how much I want to blame the guy who taught me, I can’t! I didn’t cross check the information I got from him because I was lazy and quite frankly I didn’t give a damn. The result, it made me look unprofessional and that is the one thing I can’t stand. So I am truly grateful for this man, who pointed out my mistakes. He taught me to always check my facts and not just take someones word for it. Thank you Sir and thank you Universe who sent him to give me this lesson.

You see the people who comes into our lives and points out our mistakes are mentors.
Because of this man I will now better myself, my lectures and never make the same mistake again. For this I am grateful.

How does it get any better than this?

Namaste,
Tinha