Hola my friends,
Today will be another customer conversation. I just sold a bracelet for 8500 Euros to the former president of the Teachers union in Sweden.. We were 4 people in the room besides the clients and when the deal was over he turned around and told me, “You are really, really good as a sales person. I have had some hard negotiations in my life, with very important people, concerning large sums of money, but I really like the way you talked and convinced me”.
To explain the situation, most of our customers does not come by themselves to our store. They are reluctant customers and most of them has already decided to not purchase anything when they enter the shop. So we are really working with turning a no into a maybe and then from maybe to a yes by finding the perfect piece of jewelry to each customer and then make them an offer they cannot resist. This is something that is really hard to do, especially with Scandinavian people, they have a totally different mentality.
I cannot discuss the prices but I do everything else but discuss the price, I find out what they like, how much they would like to spend, IF they would like to spend money etc. It is a really hard job since people don’t trust you at all. But somehow my conversation skills, my own life experiences, charm and a tiny bit of manipulation seems to do the trick so that they trust me and then when my boss lowers the price a bit, they buy.
But the satisfaction I get when the female client is happy and her husband feels that he has done a good deal and then turns around to give me credit feels like receiving an A+ on a hard test! Since I knew that he had some experience, I of course asked him afterwards, if there was anything he could recommend me to do, to improve my lectures and he said, “Don’t change a thing! It is perfect and I know these kind of things because I have been working with this for years” he said.
Soon I am ready to graduate from the Real School of Sales and Public Speaking!
How does it get any better than this? 😀
I know I brag a lot but hey, I am my biggest fan and I need to support my team right?!
Shining bright like a diamond!